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 FAQ’s
 Below are some of the most frequently asked questions about Crowdtilt


Q: What is Crowdtilt?

Crowdtilt is a place to use the power of the crowd to pool funds for a group event or raise funds for project or cause you care about. It is a way to make sure as many people see what you’re trying accomplish as possible, and it helps manage the (often complicated) process of receiving all the funds for your objective.

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Q: Why do I need to set a tilt amount? Can I receive the funds before it’s tilted?

1. No false expectations. If you don’t get your campaign tilted (raise the required amount needed to complete your objective), there aren’t a bunch of people expecting it to get fully accomplished with a partial budget.

2. It motivates a viral campaign. When people get behind an idea they all want to see it through. It becomes kind of like a game, and everyone is on the same team. They are going to help spread the word through their social and professional networks. The pressure of tilting the campaign will ultimately propel the contributors’ activity by creating a sense of urgency and giving them easy tools to use to tilt the campaign into action.

3. Eliminates stragglers/free-riders. It’s a way to pool money for a group activity (community project, block party, group trip) and keep track of who has paid to show all those who are helping achieve the common goal.

4. Set different tilt and target amounts if needed. You can set a target amount that is over your campaign’s tilt amount if you want to encourage the group to contribute above and beyond the absolute minimum needed to get started . Like all other campaigns, credit cards are only charged if the campaign tilts.

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Q: Who can use Crowdtilt?

Campaign admins/organizers must be located in the United States, but anyone can help fund a campaign.

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Q: How do I start a campaign?

Click on the link on the home page that says “Start a campaign,” and after a few quick steps your campaign is ready for contributions. It’s that easy. If you can make a Craigslist post or a Facebook group, you can create a campaign on Crowdtilt… Don’t be scurred.

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Q: How do I make a contribution?

Go to the campaign page and click the ’Contribute’ button below the picture. If you have any questions, you can call us during regular business hours, and we’ll help guide you through it.

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Q: If I make a contribution to a campaign, when is my card charged?

Users’ contributions will not be charged unless the campaign successfully reaches its tilt amount.

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Q: Is the dollar amount of my contribution displayed publicly?

No. Your profile picture will be added to the list of contributors, but your amount will only be viewable by the campaign admin.

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Q: Will I get notified if the campaign successfully tilts?

Yes. You will be sent an e-mail whether a campaign tilts or not when it hits the deadline informing you of the outcome.

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Q: Can I cancel a contribution?

Campaigns depend on the momentum and contributions of its supporters, so we discourage canceling contributions. However, if contribution needs to be canceled, you can do so by contacting us during regular business hours, and we’ll gladly assist.

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Q: Can I change my credit card information before the campaign ends?

Yes. This can be done through your profile settings page, under payment details.

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Q: Are campaign objectives required?

Yes. It allows the users to see exactly what their contributions will be used for. If you don’t have a clear funding objective, then Crowdtilt is probably not the place for your campaign.

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Q: Does a campaign require a target amount?

Yes. The campaign must have public target amount for users to see. This can be the minimum amount needed for the project or you can set the tilt to be at the minimum and publicly display the target amount above and beyond the tilt.

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Q: Does a campaign require a deadline?

Yes. An expiration date encourages and helps to motivate contributors to act sooner than later. Right now, the longest expiration date for a campaign is 120 days.

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Q: Can I change the tilting amount during a campaign?

No. Once the first user contributes, it’s set for the life of the campaign.

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Q: Can I change my deadline during a campaign??

Only to move the deadline up closer to today’s date. You cannot extend a campaign deadline. This is so that you and the contributors know the deadline is for reals.

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Q: Can a campaign be edited after launching?

The campaign description, campaign admin name, and the address become set for the life of the campaign as soon as the first user contributes. Edits can be made but will show up in the comments section of the campaign (under the list of contributors). The campaign followers will be notified of the changes made automatically.

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Q: Can I cancel or suspend my campaign at anytime?

Yes, before a campaign tilts, it can be cancelled or suspended at any time. Login, and go to Managed Campaigns section of your profile to suspend or cancel a campaign.

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Q: Can I retry my campaign if funding is unsuccessful?

Absolutely.

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Q: What happens if a campaign reaches it’s goal before the deadline?

It depends on what the campaign admin selected when creating the campaign. If the campaign is set to end once it is tilted, then the funds will be sent when the contributions reach the tilt amount, and the campaign will end.

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Q: Can I change my credit card information before the campaign ends?

Yes, if the campaign is set to collect funds until the deadline, then it will be allowed to continue receiving funds past the target amount.

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Q: Will I get notified if the campaign successfully tilts?

Yes. All the contributors will be notified.

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Q: Can I cancel a contribution?

Crowdtilt strongly discourages canceling a contribution since campaign admins depend on the momentum of your contribution, but you can contact us during normal business hours (CST), and we can remove your contribution from a campaign if needed. Once a campaign has tilted though, the contribution cannot be canceled through Crowdtilt. Contact the campaign admin directly if the contribution must be returned.

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Q: How can I make my campaign more apparent to users?

If you have a public campaign, you can make your campaign more visible with a “featured” banner on it for $5.95 or highlight the campaign for $1.95.

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Q: If my campaign goal or details change during the funding process should I inform my contributors?

Yes, anytime the details of the campaign change you should inform your Crowdtilt contributors on your campaign page. If users have already started contributing, the edit/update will appear in the comments section of the campaign (below the list of contributors) and the campaign page will automatically send an email of the update to the current contributors.

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Q: What happens if a contributor credit card or payment option is declined?

If your contribution was declined just login to Crowtilt and click your ’recent activity’ link, and it will show you the link to redirect you to where you can update your information. Don’t let it become a habit though… your friends won’t think it’s cool.

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Q: What fees does Crowdtilt charge for opening a campaign?

Crowdtilt charges 5.5% of the funds raised through a campaign only if it tilts.

Our credit card processor charges contributors an additional processing fee (~2.3% to 2.5%).

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Q: Can I post campaign updates?

Heck ya you can bro. The updates will automatically be sent to the contributors (a great way to re-engage them) and will be visible in the comments section of your campaign below the list of contributors. A link to the update will also appear below the campaign description.

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Q: Can I post a video instead of picture into my campaign description?

At this time, we’ve erred on the side of really basic campaign media usage. (We are big fans of holding steadfast to the principle of simplicity, similar to platforms such as Craigslist and Twitter). This could def change at any time, but for right now this helps simplify the campaign posting process along with helping with site continuity. It also serves to help campaign admins not feel like they need to make a dramatized mini-doc about their campaign…If you want to add a link to a video you’ve made on YouTube or Vimeo, you can certain include the link in your description, but for right now, each campaign has a pic and description format.

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Q: How do I receive the funds?

When a campaign tilts, a check will be mailed to the address you selected when setting up the campaign. The addresses of campaigns targeting or reaching over $5,000 will be verified by the Crowdtilt staff. This address is posted on the campaign for users to see, and cannot be change once the first user contributes to a campaign (this is for added verification and identification purposes).

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